Accessibility Statement

Our Commitment

Sam's Italian Deli & Market is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We believe every guest — in our store or online — deserves the same warm welcome.

Conformance Status

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities and more user-friendly for everyone. We also work in the spirit of the Americans with Disabilities Act (ADA).

Measures We Take

• Semantic HTML and ARIA landmarks so assistive technology can navigate the site
• A "Skip to main content" link so keyboard and screen-reader users can bypass repeated navigation
• Descriptive alt text on meaningful images and empty alt text on decorative images
• Color contrast that meets or exceeds WCAG 2.2 AA (4.5:1 for body text, 3:1 for large text and UI)
• Keyboard-accessible navigation, buttons, and form controls with a high-contrast focus indicator visible on every background
• Responsive layouts using dynamic viewport units that work at 200% zoom and on mobile devices
• Accessible names on icon-only buttons and social links, including "opens in new tab" cues where applicable
• Form inputs with proper labels, autocomplete attributes, and clear required-field indicators
• Machine-readable dates using <time> elements on blog posts and articles
• A keyboard-accessible pause/play button on the homepage background video so any visitor can stop it at any time
• A site-wide reduced-motion rule that shortens animations and transitions for users who request it (the homepage background video still plays, but can be paused with its button)
• Collapsible FAQ answers that work with the keyboard and announce whether they are open or closed
• Star ratings described in text for screen readers, and Italian food words on the homepage marked so screen readers pronounce them correctly
• A mobile menu and cookie popup that move keyboard focus in when opened and return it when closed
• Automated accessibility scans (axe-core) against WCAG 2.2 Level A and AA rules on desktop and mobile, combined with a review of the site's code

Ongoing Effort

Accessibility is an ongoing effort. We review the site as new pages, photos, and articles are added, and fix issues as they are found. Our most recent review, completed on September 29, 2026, included a detailed WCAG audit and an automated scan of the homepage, Catering, Italian Market, Deli Counter, Our Story, Nick's Wine Bar, Blog, Careers, Privacy Policy, Terms, and Accessibility pages. The automated scan found no failures, and the audit items were corrected except for the known limitations listed below.

Known Limitations

• The perks on the Sam's Rewards card on the homepage change automatically every few seconds and can't be paused. The full list of perks is available to screen readers all at once.
• Photos and articles added by our staff through our content system rely on the staff member to write a description. We review new content, but some may briefly lack a full description.

Third-Party Services

Some features are provided by other companies and open on their websites, including online ordering and catering (Toast and ChowNow), reservations at Nick's Wine Bar Cafe (Yelp), and directions (Google Maps and Apple Maps). We don't control the accessibility of those sites. If you have trouble using any of them, please call us at (559) 229-9346 and we'll gladly take your order or answer your questions by phone.

In-Store Accessibility

Our Fresno location at 2415 N 1st St offers accessible parking, a step-free entrance, and accessible restrooms. If you need assistance during your visit, please ask any team member — we're happy to help.

Feedback

We welcome your feedback. If you encounter an accessibility barrier on our website, or if you need information in an alternative format, please contact us:

Sam's Italian Deli & Market
2415 N 1st St, Fresno, CA 93703
Phone: (559) 229-9346
Email: nick@samsitaliandeli.com

We aim to respond to accessibility feedback within 7 business days and to resolve reported issues as quickly as possible.