Privacy Policy

Sam's Italian Deli & Market ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order with us, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

• Information you provide. When you place an order, apply for a job, or contact us, we receive your name, email address, phone number, order details, and any other information you choose to share. Job applications on our Careers page, including any resume you upload, are stored privately with our website host so our hiring team can review them, and a copy is sent to us by email from your own email program. Applications are not shared with anyone else.
• Automatically collected information. When you visit our Site, we automatically collect certain information about your device, browser, IP address, and browsing behavior through cookies and similar technologies.
• Payment information. Online and catering orders are placed and paid through our ordering partners (Toast and ChowNow). We do not receive or store your full credit card number.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including catering and online orders
• Respond to inquiries and provide customer service
• Consider job applications
• Improve our website, menu, and services
• Send you occasional updates or promotions (only if you opt in)
• Comply with legal obligations

3. Cookies & Analytics

When you first visit, we ask whether you accept analytics cookies. If you click Accept, we use Google Analytics to understand how visitors use our Site (for example, which pages are popular). If you click Decline, or your browser sends a Global Privacy Control signal, analytics cookies are not set. We do not use advertising cookies. You can change your choice anytime using the Cookie Settings link at the bottom of every page.

We also store a few small preferences in your browser that are needed for the Site to work, such as your cookie choice and whether you closed the announcement bar. We use Google Search Console to see how our Site appears in Google search results; it does not place cookies on your device.

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, or when required by law. These include our online ordering partners (Toast and ChowNow), Google (Analytics, if you accept cookies, and Maps when you request directions), and our website hosting providers. When you follow a link to one of these services or to our social media pages, that company's own privacy policy applies.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only as long as needed for the purposes described above, such as fulfilling orders, reviewing job applications, or meeting legal and accounting requirements, and then delete it.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request correction or deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell or share personal information for advertising)
• Not be discriminated against for exercising these rights

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when the Policy was most recently revised.

10. Contact Us

Questions or requests about this Privacy Policy? Contact us at:
Sam's Italian Deli & Market
2415 N First St, Fresno, CA 93703
(559) 229-9346 · info@samsitaliandeli.com